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Thu Dec 13, 2012 3:03 pm
This ain't funny no mo. I am a co-signer on my mother's checking account. Also executor and administrator. She is 2000 miles away and in failing health. It is necessary for me to pay her bills by e-bank. I made application three weeks ago. Last week I called and ask why I had nor received the password. Moving forward.... the bank ask me to fill out another application. Called again and the said I had the wrong address please fill out another application. Called again and they said I had the wrong zip code. I pulled up the copies of the applications (3) and the computer log. Called again ( I'm losing patience now) and told the bank everything on the applications (3) was correct. We'll check into it. I got a call back and the said they had corrected the correct errors out of the goodness of the bank. I thanked them and ask what next. They said I should have a conformation within seven days via USPS. Banks never make mistakes right? Banks always have good customer service right? Guess where this bank is going when I have to fly out there to straighten out their mistakes. Rant over.
Thu Dec 13, 2012 4:23 pm
Dan it can get frustrating at times can't it.
Thu Dec 13, 2012 6:05 pm
Banks (and every other business) are only as good as the people they hire.
Thu Dec 13, 2012 7:38 pm
The most trying times for bank customers has to be during a merger between two banks, specifically from when the staff reduction is announced up to and through the consolidation.
Anyone displaced to other locations, departments, etc don't feel like doing a lot, the ones losing their jobs even less.
A bad time to finance a house or deal with a relative's business by telephone.
Fri Dec 14, 2012 9:27 am
Got another call. Bank, you're s/s number is wrong please try again. Me, how would you know if is wrong? Bank, I'm not authorized to give that information please try again.
Fri Dec 14, 2012 10:27 am
Dan, I think it's time to find another bank.
Fri Dec 14, 2012 11:06 am
Dan it's not only banks i bought a suv from a lady whose father was deceased she had power of attorney and the will had already been settled after three trips to the NC.DMV we finally got the title transferred to me.
Fri Dec 14, 2012 2:32 pm
Not funny but I went to the DMV with a woman who's husband died over a year prior. She had the title to his truck, his death cert. their marriage lisc. and paperwork showing the estate was settled. The man buying the truck was there with the cash and the woman behind the counter said " we can't transfer the title to the new buyer until your husband signs the title over to you or the new buyer Maam" As soon as the supervisor (who was standing there) got over her slight heart attack, she took care of the title transfer. They actually walk this earth.
Hope you get things straightened out Dan. Grump
Fri Dec 14, 2012 5:25 pm
I'm using USAA now. NO problems. good timely responses and a fine web presence.
Sun Dec 16, 2012 10:10 am
I signed up and pay by bills through my banks on-line banking system. Since I'm a senior I don't have to pay the $5.00 service charge. Since I started about a year ago, they've been charging me the $5.00 each month. I let them know and their fix is, charging me the $5.00 then crediting me $5.00 on the same day. Called and asked why they don't just delete the charge from the my account so it doesn't appear every month. I won't even go into the reason why they can't. I'm still trying to figure it out!
Sun Dec 16, 2012 7:06 pm
Brent wrote:....... I'm still trying to figure it out!
I can explain it to you in four words. THEY DON'T KNOW HOW!
What they do know is how to credit your account so that's what they do. You would think that your bank has a considerable number of seniors that this applies to. So either they are hoping the customer doesn't notice and they make $5 from each one that doesn't. Or somebody hasn't figured out to check the box in your account information that says "Brent's a senior don't bill him the $5".
I think I would inquire about opening a new account (not telling them you already have one). When you talk to the person who does that, ask them about the $5 fee. When they say you don't have to pay it since you're a senior tell them that you'll save them some time setting up your new account if they would just fix the old one for you.
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