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Another customer service complaint-UPDATE
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- Team Cub
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Another customer service complaint-UPDATE
Last week I bought a tire changer at an auction. There was a label on the machine, so I went to their website to see if a manual was available as there were some parts that I didn't know the use for. My email to sales was: "Could you tell me if a manual is available and the price? I couldn't tell from your website if you are a dealer or the manufacturer." The reply was: "We are an equipment dealer, if that matters, then go somewhere else, what a stupid question. Parts are available.....etc." I think I'll see if I can get a name for the owner and see if he cares.
Bob
Bob
Last edited by Bob McCarty on Wed Mar 14, 2012 5:53 pm, edited 1 time in total.
"We don't need to think more,
we need to think differently."
-Albert Einstein
we need to think differently."
-Albert Einstein
- Barnyard
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Re: Another customer service complaint
I would definitely find the owner's name. Of course, you may have already talked to the owner!
There are two ways to get enough Cubs. One is to continue to accumulate more and more. The other is to desire less.
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Re: Another customer service complaint
I got worked up reading your post , Bob , and I am not even involved.
I would make sure the owner was aware of this. Being treated like that would make me a non customer for sure.
I would make sure the owner was aware of this. Being treated like that would make me a non customer for sure.
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- Team Cub Mentor
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Re: Another customer service complaint
Ditto. I would spend a bit of time on this one. Have done so when I thought the service or product was much less then expected.redfin wrote:I got worked up reading your post , Bob , and I am not even involved.
I would make sure the owner was aware of this. Being treated like that would make me a non customer for sure.
I have an excuse. CRS.
- Joe Malinowski
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Re: Another customer service complaint
Been talking to a lot of people as of late about how customer service has gotten flushed down the toilet.
Joe
22 mower 5', grader blade, 189 two way moldboard plow, cultivators ,danco C2 mower,1961 Comet, 1984 BMW 318i
Part of life is falling down, living is getting back up.
22 mower 5', grader blade, 189 two way moldboard plow, cultivators ,danco C2 mower,1961 Comet, 1984 BMW 318i
Part of life is falling down, living is getting back up.
- ricky racer
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Re: Another customer service complaint
I have requested manuals online for items I have purchased as you did. Of course I have never been treated like that, (kinda makes you understand why there are so many shootings out there).
When I request manuals, I try to push the "safe operation" aspect of the item. I try to word it (nicely) in a way that makes it sound like neither they nor I want me to get hurt using their product.
I've never had to pay for a manual yet, they have always given me a down-loadable version in the return e-mail.
When I request manuals, I try to push the "safe operation" aspect of the item. I try to word it (nicely) in a way that makes it sound like neither they nor I want me to get hurt using their product.
I've never had to pay for a manual yet, they have always given me a down-loadable version in the return e-mail.
1929 Farmall Regular
1935 John Deere B
1937 John Deere A
1941 John Deere H
1952 John Deere B
1953 Farmall Cub
1935 John Deere B
1937 John Deere A
1941 John Deere H
1952 John Deere B
1953 Farmall Cub
- RaymondDurban
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Re: Another customer service complaint
Bob McCarty wrote:Last week I bought a tire changer at an auction. There was a label on the machine, so I went to their website to see if a manual was available as there were some parts that I didn't know the use for. My email to sales was: "Could you tell me if a manual is available and the price? I couldn't tell from your website if you are a dealer or the manufacturer." The reply was: "We are an equipment dealer, if that matters, then go somewhere else, what a stupid question. Parts are available.....etc." I think I'll see if I can get a name for the owner and see if he cares.
Bob
WOW!!! Are they close to being local? We can pay them a visit tomorrow!
Screwstick #3934
FCub - LoBoy - Numbered Series - Power Unit Databases
FCub - LoBoy - Numbered Series - Power Unit Databases
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Re: Another customer service complaint
RaymondDurban wrote:Bob McCarty wrote:Last week I bought a tire changer at an auction. There was a label on the machine, so I went to their website to see if a manual was available as there were some parts that I didn't know the use for. My email to sales was: "Could you tell me if a manual is available and the price? I couldn't tell from your website if you are a dealer or the manufacturer." The reply was: "We are an equipment dealer, if that matters, then go somewhere else, what a stupid question. Parts are available.....etc." I think I'll see if I can get a name for the owner and see if he cares.
Bob
WOW!!! Are they close to being local? We can pay them a visit tomorrow!
Last edited by redfin on Wed Mar 14, 2012 7:18 pm, edited 1 time in total.
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- Team Cub
- Posts: 11827
- Joined: Tue May 25, 2004 8:02 pm
- Zip Code: 80501
- Tractors Owned: Cubs, MH Pony, Shaw, Allis G, 1934 Silver King, JD LA and LI, Gibson D, David Bradley Tri-Trac
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Re: Another customer service complaint-UPDATE
I looked up the owner's name for this company-Wikco.com Inc. in Casa Grande, Arizona. Just got off the phone with the owner's son who said he was the one who sent the reply. I asked him how he expected to get my business when he sent emails like that. He said he didn't care, and didn't want phone calls like mine. When I said I wouldn't be ordering anything from them, he said "scr-w you" and hung up. They may carry good products, but they won't be seeing any of my green.
Bob
Bob
"We don't need to think more,
we need to think differently."
-Albert Einstein
we need to think differently."
-Albert Einstein
- Barnyard
- Team Cub
- Posts: 24240
- Joined: Tue Aug 07, 2007 3:39 pm
- Zip Code: 45030
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40 Farmall Cubs (Round Hood)
2 Farmall Cub (Square Hood)
2 IH Cubs (Square Hood)
5 Lo-Boys (Round Hood)
2 Lo-Boys (Square Hood)
2 Farmall 404's
1 Farmall H
1 Ferguson 20
1 Cub Cadet 125
1 Kubota B-7100 - Circle of Safety: Y
- Location: OH, New Haven (Hamilton County)
- Contact:
Re: Another customer service complaint-UPDATE
I wonder how his dad would feel if he knew how the boy handled business.
There are two ways to get enough Cubs. One is to continue to accumulate more and more. The other is to desire less.
- Winfield Dave
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N3NIK - Circle of Safety: Y
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Re: Another customer service complaint-UPDATE
Sounds like that may be a one-generation business with an attitude like that.
Dave
"More gold has been mined from the thoughts of men than has been taken from the earth." -- Napoleon Hill
"More gold has been mined from the thoughts of men than has been taken from the earth." -- Napoleon Hill
- Yogie
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Massey 165 & 250 - Circle of Safety: Y
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Re: Another customer service complaint-UPDATE
I thought to myself ( owners son ) as soon as I started reading the posting...
i've seen the second generaton take over a couple places I've worked and watch dad and mom sit back as the kid drives it in the ground.
We had a round of that a few years ago at my current work place, took about 5 months to finally get rid of him before he came close to sinking us...
Some of the stupidest stuff you could ever imagine, like having the second telephone line shut off because the phones were ringing to much.
I'd still call back from a few other telephone lines in hopes of reaching DAD, then I'd forward the email to him and see what he thinks....
i've seen the second generaton take over a couple places I've worked and watch dad and mom sit back as the kid drives it in the ground.
We had a round of that a few years ago at my current work place, took about 5 months to finally get rid of him before he came close to sinking us...
Some of the stupidest stuff you could ever imagine, like having the second telephone line shut off because the phones were ringing to much.
I'd still call back from a few other telephone lines in hopes of reaching DAD, then I'd forward the email to him and see what he thinks....
Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote.
Ben Franklin
- Boss Hog
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Re: Another customer service complaint-UPDATE
Most of the time the apple dont fall far from the tree, sometimes it will roll down the hill a ways though
Boss
Boss
IN GOD WE TRUST
All others pay cash
Boss Hog
Power corrupts; absolute power corrupts absolutely byJohn Emerich Edward Dalberg
All others pay cash
Boss Hog
Power corrupts; absolute power corrupts absolutely byJohn Emerich Edward Dalberg
- beaconlight
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Re: Another customer service complaint-UPDATE
Sounds like that rolling apple won't gather any moss and even less green stuff.
Bill
"Life's tough.It's even tougher if you're stupid."
- John Wayne
" We hang petty thieves and appoint the great ones to public office."
- Aesop
"Life's tough.It's even tougher if you're stupid."
- John Wayne
" We hang petty thieves and appoint the great ones to public office."
- Aesop
- John(videodoc)
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Re: Another customer service complaint-UPDATE
time to take that changer to a consignment auction, and find another. i sold rick one for $50. homemade one
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